We want you to love everything you purchase from us. If you aren’t delighted with an item, you can return a product within 30 days from delivery and we will refund the purchase price. Please note this return policy is exclusive to this website; return policies will vary based on individual dealers.
You must contact us for a return authorization (RA) number before returning an item. Please email firstname.lastname@example.org to obtain an RA number. Items returned without an RA number may be subject to a restocking fee or may only be eligible for store credit.
All products must be shipped back in new, unused condition. That means no scuffs, scratches, dirt, or horse hair. Don’t ride that saddle – not even just a few laps around the arena! Do include all original packaging and tags.
Shipping charges from the original order are non-refundable. Return shipping is your responsibility and non-refundable. We can provide a shipping label when you request your RA number, this saves you money because we pass our shipping discount on to you.
A custom item is anything that we are building specifically to your specifications. An example would be a saddle that you selected custom conchos, tooling, or seat material. In other words, this item is being made only for you. (Please note, this does not include stocked custom items. If you order a limited edition or custom item that is not made specifically for you it falls under our stock return policy.)
If the return is due to defective products, inaccurate product descriptions, or a mistake on our end, please get in touch with us to initiate a return and we will email you a return shipping label at no cost. Defective items will be replaced with the same product with no additional shipping cost, or we will give you a refund that includes the original shipping fee. We require an emailed photograph of the defect to determine if the item qualifies. This applies to both stock and non-stock items.
If you receive a damaged package please let us know as soon as possible, these are covered within 7 days of receiving your item.
Most orders are shipped within 3 business days of availability. Once your order is in stock and payment is collected we will ship your item within 3 business days in most cases. Shipping generally takes 3-10 business days, depending on your location, distance from Yoakum, TX, local carriers, and current weather conditions.
We do our best to provide tracking numbers within 1-2 business days of your order shipping, if you do not have a tracking number after 2 business days have passed since your order was paid for please contact us and we'll assist you in finding the most recent status for your order.
Please note that not all orders are in stock at the time that your order is placed. If your order is not in stock your order will be placed in Backordered and we will let you know the estimated ship date for your complete order. For stock items, an authorization will show on the original payment method, this is handled by your bank and will go away in 3-5 business days for most banks. you will not be charged until your order is ready to ship. For custom tack and saddles you may be charged a down payment before work is started on your order, please see your specific custom item for further details.